Unable to upgrade software
BKINNARY
Newbie

I am unable to upgrade the android software on my new galaxy s8 device. I am getting a message "Sorry, we are having trouble authenticating your device. Try again later". I am currently in India and don't have my verizon sim with me. What is the workaround to upgrade the android software?

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Re: Unable to upgrade software
bd94s10
Specialist - Level 2

Hello,

Plug the device into a Mac/PC. Here are the details:

Repair Assistant - Software Upgrade Assistant (Samsung) | Verizon Wireless

Re: Unable to upgrade software
yarelim_vzw
Verizon Employee

BKINNARY​, let us help you get up to date. bd94s10​ provided a great link for the Software Upgrade Assistant.

Please keep us posted if you were able to update your S8.

yarelim_vzw

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