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Unsupported sd card- Samsung galaxy S5
Stephenflowers
Newbie
‎12-29-2016 06:22 AM

My phone recently updated and since then I have been getting an Unsupported sd card message.  I could not format the card while it was in the phone.   When  I have removed the card I found that  it still works on my laptop.  I was able to move data on and off the card using the laptop. 

I have also tried using a brand new sd card in the phone and still receive the same error message and unable to read or format the card. 

Is there any way to get the phone to recognize the cards?

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Re: Unsupported sd card- Samsung galaxy S5
SuzyQ
Community Leader
Community Leader
‎12-29-2016 08:11 AM

What size SD card are you using?  The Galaxy S5 supports up to 128GB.  Are you trying a particular brand? 

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Re: Unsupported sd card- Samsung galaxy S5
Stephenflowers
Newbie
‎12-29-2016 08:17 AM

128 GB .  I have been using a PNY.  I have been using this card with no problems since I got the phone. That has been over a year and a half.

I tried a brand new Samsung card last night   (Samsung EVO 128GB microSDHC Class 10 UHS1 Memory Card) and still got the same error messages.

Both cards work fine when used on a laptop

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Re: Unsupported sd card- Samsung galaxy S5
SuzyQ
Community Leader
Community Leader
‎12-29-2016 08:27 AM

OK-so you've tried two different brands, one that's previously worked in the same phone, and a brand new one.  Both work in a computer.  Phone will not recognize or format.  Hmmmm....

I'm stumped.  Maybe try a system cache clear - How to clear the cache on the Galaxy S5 for better performance - AndroidPIT and see if that improves things?

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Re: Unsupported sd card- Samsung galaxy S5
Stephenflowers
Newbie
‎12-29-2016 08:39 AM

Tried to clear the cache with and without the sd card in the phone.  No luck either way

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Re: Unsupported sd card- Samsung galaxy S5
Stephenflowers
Newbie
‎12-29-2016 12:44 PM

I also have did a complete factory reset and still getting the same  "unsupported sd card" message

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Re: Unsupported sd card- Samsung galaxy S5
vzw_customer_support
Customer Service Rep
‎12-31-2016 06:40 AM

Stephenflowers,

I relay heavily on my sd card for storage. Let's work together to resolve. Have you tried wiping the cache partition in the recovery mode? Here are the steps to get there. http://spr.ly/65868OEap


DerekR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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