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Update without WiFi
NICMAR32
Member

How do I downloaded the update without WiFi. I do not have access to WiFi and want to use my mobile data but there is no option

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Re: Update without WiFi
bearone21
Leader

uncheck wi-fi ....settings/wi-fi

Re: Update without WiFi
NICMAR32
Member

It is, and it's off. It literally gives no other option

Re: Update without WiFi
bearone21
Leader

if wi-fi isn't turned on,you're not in a verizon service area.

Re: Update without WiFi
NICMAR32
Member

Yes, I am in a Verizon service area. I wish I could post a screenshot so you could actually understand what I am saying.

It says "connect to WiFi and download this update for free" there is no option to not do so. My wifi is off. I never use wifi since I have unlimited data so unless there is somewhere else something needs to be changed everything to you have said is invalid

Re: Update without WiFi
bearone21
Leader

it sounds like it isn't a verizon update....verizon won't say, "download for free".

Re: Update without WiFi
vzw_customer_support
Customer Support

Being able to update without WiFi is important at times. You have the option to do this through the Google play store. If you go to the Google play store and select the menu on the top left and then go to settings there will be an option to change it to update on cellular data. I hope this helps.

Verizon_Customer_Support

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If my response answered your question please click the _Correct Answer_ button under my response registry. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Update without WiFi
NICMAR32
Member

No this was no help. It's not an app it was a software update. I ended up

having to use my mifi to do the update and use my own data to update it.

This is absolutely ridiculous.

On Dec 3, 2017 12:16 PM, "vzw_customer_support" <forums@verizonwireless.com>

Re: Update without WiFi
vzw_customer_support
Customer Support

Being able to download and apply a software update without Wi-Fi is definitely something that can be done, NICMAR32. Typically, you would get an alert stating that you’re not connected to Wi-Fi and be given the option to proceed over cellular data. This will never happen automatically over your cellular data connection. We’re glad that you were able to finally get the update installed, but we wanted to set you up for future success. Here’s some additional information that may help in the future: https://www.verizonwireless.com/support/knowledge-base-210995/

JosephE_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Update without WiFi
ONESLUV9
Member

It doesn't give any other option only says connect to wifi to download software update I dont have access to wifi