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Upgrading My phone online when i am not the VW account holder
michaelaclooney

I am on a family plan with my son who is the acct. holder. I am an account manager. I live in a different state. Trying to purchase an updated phone online for my line, I am finding it impossible because I want my new phone shipped to me, not my son. Is there anything that can be done besides switching from him to me as the holder of the account, which we don't want to do?

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Re: Upgrading My phone online when i am not the VW account holder
vzw_customer_support
Customer Support

Hello, michaelaclooney. We understand your concern and we want you to be able to upgrade online at the account manager. What type of error message or issue are you encountering? Are you trying to do the upgrade online on the web browser or Verizon app?

 

ChristianP_VZW

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