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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Upgrading and Preordering
Hernandez08758

Hi, I was wondering if when doing an upgrade I can go from and iPhone to a Samsung? If so, can I trade in an iPhone and use that trade in value to preorder a Samsung?

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Re: Upgrading and Preordering
vzw_customer_support
Customer Support

Hello, Hernandez08758. We appreciate your interest in the upgrade process and I would be happy to help. To confirm, you are able to select any phone of your choice when upgrading. To trade-in your phone, please use our self-service page: https://www.verizon.com/od/trade-in/#/

 

Since you are interested in upgrading, please don't forget to review our device protection options: https://www.verizonwireless.com/support/total-mobile-protection-faqs/

 

LorenzoP_VZW

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Re: Upgrading and Preordering
Hernandez08758

Thank you! What if I want to upgrade to a phone I have to preorder? Do I have to pay the full price at the purchase or would I be able to pay it off monthly?

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Re: Upgrading and Preordering
vzw_customer_support
Customer Support

That's great information to know, Hernandez08758. You can actually upgrade via the full retail cost or monthly with a device payment plan when purchasing a preorder device. So long as your current device has been paid off in full, you can trade it in and use its value (promotional or market) towards the cost of the new phone purchase. 

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