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Upgrading current device
SHADOWTUCK43
Member

Hello. I rarely post here but I am trying to upgrade a device online and wondering if at any point in the process it allows you to put down additional money to lower your payment. I see none. I reached out to support via chat and was told there is during the checkout process, but I don't see it anywhere. Does it make a difference what you are upgrading to? They told me its on the bottom of the page after you begin the secure checkout, but I looked all over and didn't see anything.

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Re: Upgrading current device
vzw_customer_support
Customer Support

How are you placing your order? Are you placing this through the My Verizon application or through a computer?AustinL_VZW

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Re: Upgrading current device
SHADOWTUCK43
Member

Computer.

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Re: Upgrading current device
vzw_customer_support
Customer Support

It should, indeed, be there during the checkout process. Did you click on a link for a promotion by chance?

 

RobertH_VZW

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