Usb transfer

[JJTHASENSEI]

Ever since the recent update im not able to to transfer files by usb. It charges with the usb but doesn't give option to transfer.

[bearone21]

re-boot

[jav6]

There probably is a setting which was reset, for USB use, charging only or data transfer (and charging).

[vzw_customer_support]

JJTHASENSEI, having the ability to transfer files from your Galaxy smartphone is a must and I'll be happy to find a resolution for you. What operating system is the computer using? Does the phone offer the USB options when dragging down the status bar from the top at all, what do you see exactly? 

Please reference the link below on instructions for how to transfer files from your Galaxy phone via USB. Keep us posted on any changes. http://spr.ly/6586D57no

AlanS_VZW

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