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User Name Displayed on Email
pkraft01
Member

I'm using the Gmail app on my Samsung S10 Plus to access my Verizon.net email account (now hosted on AOL).

In the past when I sent an email my first name / last name showed up in the inbox of the person I sent email to. Recently - and maybe when I moved from a Pixel XL to the S10 Plus  - instead of my first name / last name showing up the person I'm sending to sees my email address.

Initially I thought that maybe I set Gmail up incorrectly on the S10 Plus so I double checked the setting with my Pixel XL and all setting are the same.

Anybody see this happen to them, any thoughts on what I need to do get my first name / last name to display?

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Re: User Name Displayed on Email
vzw_customer_support
Customer Support

pkraft01, I appreciate these details and I'd be happy to help. To confirm, are you able to send a test email using your Pixel XL to confirm what information is displayed for sender? In addition, does this occur with all recipients, or only a specific email address?

 

LorenzoP_VZW

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Re: User Name Displayed on Email
pkraft01
Member

Sorry Pixel XL was factory reset so I could donate it.

The issue of showing my [email address removed per the Verizon Terms of Service] occurs on all emails sent from my Galaxy S10 Plus to all recipients.

 

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