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Using earplugs with phone
louann62
Member

I am new to the smartphone and have a Samsung 8. With the virius going on I downloaded an audio book. All I can get is sound from the maiin speaker of the phone. Nothing comes out of the earplugs. I've tried different ones and still no sound. How do I get sound out of the earplugs/earphones and not out of the phone. 

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Re: Using earplugs with phone
rcschnoor
Sr. Leader
Sr. Leader

I assume you mean headphones and not earplugs. Assuming these are wired headphones, sometimes lint can get into the little hole you plug the headphone jack into. In the past, I have shot some compressed air into the hole to clean it out and it usually will fix the problem.

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Re: Using earplugs with phone
vzw_customer_support
Customer Support

We are here for you, Louann62. The first step is to make sure that your connector is pushed all the way into the port. You should feel it click when it is in all the way. BrittanyC_VZW

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