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Verizon Curved Glass Protector Galaxy S9+
JGB16
Member

SO HORRIBLE, Their own stores do not sell them!!!

I purchased 2 Samsung Galaxy S9+, with 2 Otter Box covers and 2 Verizon branded Curved Glass Protectors for Samsung Galaxy S9+. I have installed detailed workings like electronics and these cheap built (expensive cost) covers. I installed the first and thought it was going to work, the next morning it was 75% loose, light heat, light pressure, still DOES NOT FIT. I took the next one to a Company Verizon store in Little Rock, AR and was informed they do not sell "THAT BRAND", it is Verizon Brand, what?!? I ask why they sell many other brands in the store but not their own and was told it was poor fit and quality compared to the other brands. I ask them to install and she did, 90% worse than when I install one of them. I wanted a refund but was laughed at for asking since it had been opened (BY THEM!). I still feel I am due a refund for 2 of these, by Verizon since I spent over 2000.00 on one order.

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​Content modified as required by Verizon Wireless Terms of Service
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Re: Verizon Curved Glass Protector Galaxy S9+
vzw_customer_support
Customer Support

It would be difficult to be happy with a protector that does not fit.  Here’s a copy of our Return Policy to reference : https://www.verizonwireless.com/one-support/return-policy/ What happens when you print a return label from the My Orders section of MyVerizon here?

https://myvpostpay.verizonwireless.com/vzw/secure/orderhistory/myorders-overview.action


David_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon Curved Glass Protector Galaxy S9+
vzw_customer_support
Customer Support

It would be difficult to be happy with a protector that does not fit.  Here’s a copy of our Return Policy to reference : https://www.verizonwireless.com/one-support/return-policy/ What happens when you print a return label from the My Orders section of MyVerizon here?

https://myvpostpay.verizonwireless.com/vzw/secure/orderhistory/myorders-overview.action


David_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon Curved Glass Protector Galaxy S9+
JGB16
Member

Can you please tell how to delete this post since I do not have the product any longer?

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Re: Verizon Curved Glass Protector Galaxy S9+
JGB16
Member

Thank you for your reply. One of the covers broke and was put into trash, the other cover was just put in the trash. I will remove the post if possible since I was not aware the covers were trashed until I looked form the to return. Thank you for your time.

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