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Verizon Messaging setup shows incorrect phone number
Rochelle11
Member

My phone was stolen and locked and I received a new S8 to replace it. When setting up Verizon Messaging that came installed on the phone it is showing my phone number as 000-00-000 and it will not let me change it to my correct phone number. I have searched everywhere on the phone to make a correction to the phone number to no avail. My contacts downloaded to the phone using my gmail address but I cannot fix the issue with Verizon messaging nor can I make or receive any phone calls. When I try to call it tells me I have to setup a prepaid account even though my bill is paid up. It looks like my phone number is not assigned to this replacement phone. Solutions?

 

 

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Re: Verizon Messaging setup shows incorrect phone number
vzw_customer_support
Customer Support

Our messaging app is a great tool. We can perform some troubleshooting steps. Have you cleared the app's history, or powered the device off, removed and reseated the SIM Card, then tested service?

 

CraigS_VZW

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Re: Verizon Messaging setup shows incorrect phone number
Rochelle11
Member

The solution was that the phone had to be remotely activated by me contacting asurion, the insurance company that sent the replacement phone and they had to complete the activation of the phone.

 

Re: Verizon Messaging setup shows incorrect phone number
jav6
Sr. Member

@Rochelle11 wrote:

The solution was that the phone had to be remotely activated by me contacting asurion, the insurance company that sent the replacement phone and they had to complete the activation of the phone.

 


Good that you found the solution (even on your own).  If satisfied, you might mark the thread ANSWERED.

...Just another VZW customer...trying to offer some assistance...
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