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Verizon app won't update. Galaxy S9 plus
Moose1290
Member

Went to sign in to My Verizon on the phone and it told me to update the app. So I clicked on the update button listed on the app which took me to the Google play store. Clicked on update button for the app within Play Store and nothing happens. 

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Re: Verizon app won't update. Galaxy S9 plus
vzw_customer_support
Customer Support

It's great to see you're interested in signing up for My Verizon, and we are here to help. Do you have access to a Wi-Fi network? If this is the case, could you please try updating the app while your device is connected to Wi-Fi?
If the solution previously provided does not work, please uninstall the app and reinstall it. The following link will guide you through this process. http://spr.ly/660615qBy

GeovannJ_VZW

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Re: Verizon app won't update. Galaxy S9 plus
Bobert1235
Member

There is no uninstall option I can force stop and disable it but no uninstall and yes show all apps a d system apps is selected. And I am using wifi. 

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Re: Verizon app won't update. Galaxy S9 plus
vzw_customer_support
Customer Support

Bobert1235, we want to thank you for all of your efforts. Making sure your mobile apps stay up to date is important. Let’s review further. Can you please clarify if you are having trouble updating any other application? What happens when you try to update the app with Wi-Fi turned off? Also, can you please clarify if your mobile device has the latest Software Update  http://spr.ly/66081gxn0?

 

SylviaT_VZW

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Re: Verizon app won't update. Galaxy S9 plus
Bobert1235
Member

YES  I have the latest updates. I selected auto updates for the app and it seems to have solved the issue as I can now use the app. 

 

 

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