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Verizon or Galaxy s10e issue or Norton 360 issue?
Pearson200
Member

This morning, I found my phone in Safe Mode and Airplane mode. Plus, the screen was missing all but a few app icons.

There was a notification about having to update Norton 360 so I don't know if that caused everything to be wiped off my screens.

Any ideas?

Thank you.

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Re: Verizon or Galaxy s10e issue or Norton 360 issue?
jav6
Sr. Member

@Pearson200 wrote:

This morning, I found my phone in Safe Mode and Airplane mode. Plus, the screen was missing all but a few app icons.

There was a notification about having to update Norton 360 so I don't know if that caused everything to be wiped off my screens.

Any ideas?

Thank you.


Have you looked/posted on the Samsung forum to see if anyone has seen the issue?

https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

https://us.community.samsung.com/t5/Galaxy-S-Phones/Unexpected-Safe-Mode-Followed-by-Multiple-Issues...

...Just another VZW customer...trying to offer some assistance...
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Re: Verizon or Galaxy s10e issue or Norton 360 issue?
vzw_customer_support
Customer Support

We know how important it is for your device to function as expected. We definitely want to get to the bottom of this ASAP! We will be sending you a Private Note, so we can further assist you.

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