In June 2018 we(my husband and I) switched to Verizon as all our family and friends were on it and got phones through Buy One Get One Free (BOGO). In August I had to seitch accounts because we added more people and wanted to switch to unlimited family plan. That in itself was a torture and took me 2 months of continuous phone calls. When I finally did switch my BOGO promotion ended although I specifically had asked the customer rep and was assured it would still apply. I WAS LIED TO and have been wasting my time with TERRIBLE Verizon customer service for past 2 years with no help. My family and I (total 11 customers) are leaving Verizon because of being lied to.