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Video calling not working
MAJBRO52
Member

I have a s8 plus and I can not get the video calling working

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Re: Video calling not working
Elements
Sr. Member

- Is the phone connected to Wi-Fi or mobile data?

- Is Advanced Calling enabled? (Settings > Advanced Calling > Advanced Calling > HD Voice and Video Calling)

- Is Video Calling enabled int he phone app? (In Phone app, tap the three dots at the top-right, select Settings, then verify Video Calling is on)

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Re: Video calling not working
MAJBRO52
Member

Customer-service said that Samsung Wlill send a update may of 4th

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Re: Video calling not working
njmnote9user
Member

hello, I had  the same problem but I figured it out on my own. Update everything on your phone before you take the next step. 

1. Go into your settings

2.  Go to your connections

3. Go to mobile network

4. Go to network mode and make sure its LTE/CDMA

This is how I got mine to work and hopefully it helps you 🙂

Not a customer service rep but I try to help out when I can!
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Re: Video calling not working
njmnote9user
Member

Hello everyone! I had the same problem but I had to figure it out all on my own and mess with settings to get mine to work. 

1. Make sure you do all updates on your phone before you try this

2. Go to settings

3. Go to connections

4. Go to mobile networks

5. Go down to Network mode and make it's on LTE/CDMA and not Global, because if its on Global your HD video calling will not work. Hope this helps you all out. 

 

Have a Great Day!!! 🙂

Not a customer service rep but I try to help out when I can!
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Re: Video calling not working
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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