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Videos in Messenger App appear as an Image and Audio File
Alterangel
Member

I have a S22 Ultra. Android Ver. 12. Everytime someone texts me with a video file, it comes in split as a static image and an audio file.

I've tried resetting network settings, I've tried restarting the device, and clearing the data on the Messages app.

I'd very much not like to have to do a factory reset as that's a huge pain.

Can anyone help me with this?

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Re: Videos in Messenger App appear as an Image and Audio File
vzw_customer_support
Customer Support

Hello! Are you able to click on the video and does it play?

*Leyla

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Re: Videos in Messenger App appear as an Image and Audio File
Alterangel
Member

No I'm not. It simply gives me a photo and audio file. I can view the photo, which is low res, and I can play the audio. But no video. 

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Re: Videos in Messenger App appear as an Image and Audio File
vzw_customer_support
Customer Support

Thank you for the helpful information, Alterangel. Very strange that this is happening, and we want to get to the bottom of this. Does this happen when your device is on Wi-Fi or the cell phone network? Does this happen with other applications (Messaging app, Verizon Messages, etc.)?

 

-Jason

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