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Ever since I bought this phone (Samsung S6) in November 2015, the voice mail notification shows 14 messages. I don't have any messages saved or otherwise. I have been to several Verizon stores, and Best Buy stores and no one seems to know why or how to reset it. Any ideas?
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HHave you actually listened to your messages and deleted what you didn't need?
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The quick answer would be yes. But more accurately, there were no messages to play or delete.
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Try clearing the cache for the email app (App manager, find the app and clear cache)
You can also try a system/partition cache clear that will clear a lot more - and may get rid of the bogus notification. Instructions here: http://www.solvemix.com/index.php/android-smartphones/533-samsung-galaxy-s6-perform-wipe-cache-parti...
One other thing you can try if the above suggestions don't work - call from another phone and leave yourself a brief message. Then call your voicemail and retrieve it, then delete it. It may clear out the erroneous total.
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Try this it worked for me. Settings, Applications, Application manger,More,Show system apps,scrol down to Phone(there will be 3) Do this to all 3 . Click on Storage now click on clear cache button. Do this to all 3 phone apps. This should clear your counter