Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Voicemail App and Archived Voicemails

Why is it I cannot see archived voicemails within the Voicemail app?  I used the samsung smart switch app and went from a S7 to a S20 FE.  The switch created a VisualVoiceMail folder on the new phone with all my archived voicemails.  Yet when I try to access them by selecting the Archive at the bottom within the app, they do not appear.  Am I missing something?

Re: Voicemail App and Archived Voicemails
Customer Support

Hey, mjtedrow! Have you confirmed that the files actually transferred over? If you check the files on your old phone, are you able to export the files to your new phone using a cloud service? - ScottD_VZW