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Voicemail Error
indyjones995
Member

I have a Galaxy S10e and my voicemail is not working. If someone leaves a voicemail, I get an error message saying "Something went wrong. We ran into a problem. Try again later." I also get this message if I try to manually refresh the voicemail app. All of my old saved voicemails are there but it says it hasn't updated in a month. I have tried restarting my phone, force stopping the voicemail app and clearing the cache, and making sure the voicemail app is on the "never sleep" list. I am unsure as to what is causing this or how to fix it. Please help! I have missed some important messages and calls because of this!

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Re: Voicemail Error
vzw_customer_support
Customer Support

indyjones995, I have some important things going on in my life and require my Voicemail to work in case I miss those important calls.  I would have so much extra stress and headaches if it was not working properly.  How is the message Something went wrong...." show up for you (pop up, audio when checking the message, etc)?  If not yet done can you please call *86 to check your voicemail the old-school way, and when you call can you confirm if you have the voicemails and are able to listen?  When did this voicemail issue start?

-Santo

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Re: Voicemail Error
indyjones995
Member

The message shows up as a pop-up like all of my other app notifications. When I call *86, I am able to listen to all of my messages with no issues. I just don't get a notification saying a have new voicemail, only a notification for a missed call. This has happened before but resolved on its own after I push the refresh button a couple of times, but this time it just gets an error message and says the visual voicemail last updated on June 18th. 

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Re: Voicemail Error
vzw_customer_support
Customer Support

 Hello, indyjones995. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.

*Cassie

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Re: Voicemail Error
BAGUBA
Member

This is also an issue for me as well as my daughter. We get a VM, but are told there was a error. It can take anywhere from an hour to weeks before the VM arrives to listen to it

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Re: Voicemail Error
vzw_customer_support
Customer Support

Oh no, that is not good to hear.  We can  understand the frustration with not being able to hear your voicemail when it is received.  Please send us a Private Message, so we can look into this. 

*Lisa

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