Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Voicemail does not update unless I turn off the wifi and refresh
kuharmel
Member

For 1 1/2 years now, every time someone leaves a voice mail I get a message that something went wrong with my visual voicemail (VM). The only way to retrieve the left VM is to turn off my wifi, then go to my VM app and hit refresh. I called Verizon customer support, and after they couldn't fix the issue, got told that I will just have to deal with it like this. I have been a customer with Verizon for over 15 years and never had problems like this before. My phone, which is a Samsung Galaxy Ultra s20, is not that old and shouldn't be having problems like this. Maybe it is time to change phone companies. 

0 Likes
Re: Voicemail does not update unless I turn off the wifi and refresh
vzw_customer_support
Customer Support

If you have any questions or concerns, please send us a Private Note.

*Carla

0 Likes