Re: Voicemail pauses when I put phone up to my ear
Elements
Specialist - Level 1

Hmm, that's a weird one. The only thing that comes to mind for me is to try turning off Settings > Display > Smart Stay. Smart Stay is supposed to keep the screen on when you're looking at it, so it could possibly be interfering in some way?

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Re: Voicemail pauses when I put phone up to my ear
jed9340
Enthusiast - Level 3

Smart stay is off. It's almost like the app is programmed similar to the phone app in which the screen turns off when the proximity sensor is triggered. If I hold the phone in my hand and press play, then place my hand over the proximity sensor, the screen goes black, flashes back on and pauses playback, then flashes off again and locks.

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Re: Voicemail pauses when I put phone up to my ear
vzw_customer_support
Customer Service Rep

Ville27,

We certainly do not want to see that you are having these troubles. If you bring up your dial pad and call out to your voicemail, does it pause the message when you try to listen to it this way?

NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Voicemail pauses when I put phone up to my ear
BobC1373
Enthusiast - Level 2

By entering *86 on the dial pad I am able to hear my voicemail without them pausing.  I am still having the pausing problem when I use the voicemail app.

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Re: Voicemail pauses when I put phone up to my ear
Elements
Specialist - Level 1

I almost want to say just try doing a complete settings reset (which wouldn't delete any of your data,  just change a lot of settings back to defaults), but I'm also really curious what specific setting is causing this!

The only other things I can think of are maybe disabling Direct Call under Advanced Features, or the possibility that the trouble is caused by an app that may be involved with the proximity sensor, making calls, or battery saving.

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Re: Voicemail pauses when I put phone up to my ear
BobC1373
Enthusiast - Level 2

Doing the reset did not fix the problem.

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Re: Voicemail pauses when I put phone up to my ear
vzw_customer_support
Customer Service Rep

notbitter-

I get voicemails daily, so I'm sure this is absolutely frustrating. I just want to gather a few pieces of information. How long has this been happening? Have you made any recent changes to your device (new software, new applications, etc)? Does this happen with every single voicemail you listen to?

AmberK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voicemail pauses when I put phone up to my ear
vzw_customer_support
Customer Service Rep

BobC1373, let's get your voicemails playing without this delay. Thanks for clarifying that this only happens when you use the app to play them. When did this start for you? Did you update your software or apps recently?

JoelR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voicemail pauses when I put phone up to my ear
BobC1373
Enthusiast - Level 2

Thanks for responding.  Doing a factory reset has resolved my issue. 

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Re: Voicemail pauses when I put phone up to my ear
depreciated
Enthusiast - Level 2

Same issue. Galaxy S7 Edge

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