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What could be causing my s8 to constantly freeze?
sjbrn
Member

3 times in the last week my s8+ completely froze and had to do a hard reboot.   Any idea what could be causing this?  No issues since before the last update.   Could this update be causing this?

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Re: What could be causing my s8 to constantly freeze?
vzw_customer_support
Customer Support

sjbrn, freezing issues can be frustrating. What are you doing when it freezes? Has the phone been dropped or gotten wet?

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Re: What could be causing my s8 to constantly freeze?
kathy65793
Sr. Member

Have you installed a new app to your phone? As far as the new update it certainly could be the problem.Did you clear the cache partition from the recovery mode after your update. There could be some old files left that are in conflict with some of the new ones. Were you using the phone when this happens and what apps did you have open? 

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Re: What could be causing my s8 to constantly freeze?
DONNAKIN13
Member

I am having the same problem. I can not do a hard boot.  It is very hot to the touch also.  How can I do a reboot on it? I tried everything.

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Re: What could be causing my s8 to constantly freeze?
vzw_customer_support
Customer Support

We want to be sure your phone is working the way it should DONNAKIN13. We will definitely do everything we can to help. When you state you can not do a hard boot, can you clarify what steps are you taking? Is the phone getting hot when you are using it or while it is charging?

Verizon_Customer_Service

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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