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What happened to charging after last system update?
cdgalamb
Member

Right after the update I placed the phone on the wireless charger.  It would not connect.  I adjusted the phone severl times it would connect then disconnect!  Frustrated I removed the cord from the charging pad and plugged it in.  Phone started charging but only for about 5 or 10 minutes.  Then the same issue started the charging would connect and disconnect even with several different cables!

Phone is at 79% right now, it was at 94 before the update!

What is the fix??

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Re: What happened to charging after last system update?
vzw_customer_support
Customer Support

cdgalamb,

Help has arrived! A software update is supposed to enhance the phone, not hinder. Let’s figure this out, as I want for you to have the ability to use your wireless charger. Do you have a case/cover on your phone? If so, please remove it to see if the phone will charge with the case/cover off.  What happens if you use another outlet? If you try another outlet, does that change things?

AliciaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the? Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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