What should I do about my device not powering up?
scotsgirl
Enthusiast - Level 2

Dropped phone and now powers on and then shuts down. Did not do any visible damage. Just new at Christmas, can you help?

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1 Solution

Correct answers
Re: S4
Snn5
Legend

This means the inside of the phone is damaged and most likely needs repair at your cost or replacement with deductible if you have accidental insurance.

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Re: S4
Snn5
Legend

This means the inside of the phone is damaged and most likely needs repair at your cost or replacement with deductible if you have accidental insurance.

Re: S4
scotsgirl
Enthusiast - Level 2

Thanks

Re: S4
vzw_customer_support
Customer Service Rep

Scotsgirl, a broken phone is never easy. With this being new, we truly do want you to have the chance to enjoy it. Do you have insurance on the line, perhaps?
LorenB_VZW
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Re: S4
scotsgirl
Enthusiast - Level 2

Do not have insurance on phone but since it was new would it be covered under manufacturers warranty.

Thanks

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Re: S4
Snn5
Legend

No. Manufacturer warranty does not cover accidental damages from user handling.

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