Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
What to do about serious battery drain on 2 month old phone
JFLORA1947
Member

What to do about serious battery drain on 2 month old phone

Labels (1)
0 Likes
Re: What to do about serious battery drain on 2 month old phone
kathy65793
Sr. Member

What type of phone is it? I would get in touch with the manufacturer and tell them about it. It should still be under warranty 

Re: What to do about serious battery drain on 2 month old phone
vzw_customer_support
Customer Support

JFLORA1947,

 

Battery concerns on a 2-month-old phone are not what we want for you. Allow us to troubleshoot. Tell me more about your experience with your battery. When did you start having battery issues? What changes (updates, downloads, etc...) have you made to your device prior to issues? Here's a link that will assist with troubleshooting your battery concern https://www.verizonwireless.com/support/troubleshooting-tool/.

 

CoreyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: What to do about serious battery drain on 2 month old phone
rcschnoor
Sr. Leader
Sr. Leader

Did you buy this S7/S7 Edge new recently or is it a used phone. The S7/S7 Edge is almost a 2 y/o phone even if you did purchase it new recently. If you purchased it new recently, I would certainly look at the apps you have on the device. It looks like you may have a rogue app which is draining the battery.

Re: What to do about serious battery drain on 2 month old phone
jrh4054
Sr. Member

Your link led to info that wasn't very helpful.

Re: What to do about serious battery drain on 2 month old phone
jrh4054
Sr. Member

I'm surprised you didn't suggest the wiping the cache partition.

Re: What to do about serious battery drain on 2 month old phone
bearone21
Leader

depends how much you're using the phone!!

your vague question will not be easy to answer!!

Re: What to do about serious battery drain on 2 month old phone
kathy65793
Sr. Member

Lol was going to but I feel like I am a broken record on here with that. I thought since the phone was a couple of months old that it might be a refurbished one and I think they do all that and more before they resell it. Either way I thought Samsung would have told them to do it.