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When is the screen going to be covered in my insurance?
MARCAR92
Member

I pay extra for insurance, and it's supposed to be 30$ to fix the screen (it is for every other phone, even iPhones!) but for some reason it doesnt cover screens "Yet" the phone has been out for 6 months! My screen is cracked and they want me to replace it with a refurbished phone for 150$.. I dont want to exchange phones, just get a new screen?

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Re: When is the screen going to be covered in my insurance?
bearone21
Leader

never & been that way a long time!!

bite the bullet & pay whomever the $30 to replace the screen!!

Re: When is the screen going to be covered in my insurance?
vzw_customer_support
Customer Support

I certainly understand the importance of making sure you get your screen fixed, MARCAR92. When come to insurance Asurion does have certain devices that fall under the cracked screen repair. I would recommend reaching out to Asurion directly 888-881-2622 so they can go over why your Samsung Galaxy s9 is not covered. I hope this helps.

 

Cheton_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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