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Re: When will I get the Marshmallow update 6.0.1 on my s5
bearone21
Legend
‎06-03-2016 06:56 AM

any problems??

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Re: When will I get the Marshmallow update 6.0.1 on my s5
micheldavies
Enthusiast - Level 2
‎06-04-2016 06:18 AM

Yes!!!from I downloaded the update and turn my brightness down to the lowest there is I started to getting screen flickering problems however when i turn it up pass a certain brightness it stops flickering.

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Re: When will I get the Marshmallow update 6.0.1 on my s5
vzw_customer_support
Customer Service Rep
‎06-04-2016 05:19 PM

Getting the latest software update is always exciting. We don't have news about when updates are going to be rolled out, but you can keep up to date here: http://vz.to/1PABezY


JosephT_VZW
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Re: When will I get the Marshmallow update 6.0.1 on my s5
vzw_customer_support
Customer Service Rep
‎06-06-2016 06:34 AM

Micheldavies, I know you are very happy to have received the new software update. We just need to figure why your screen has started flickering for you to fully enjoy it. We'll figure it out together. Have you downloaded any new applications or do anything different with your phone after the update? Does your screen ever flicker when doing anything else with your phone?


MarcusS_VZW
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Re: When will I get the Marshmallow update 6.0.1 on my s5
bearone21
Legend
‎06-06-2016 08:29 AM

increase screen brightness until flicker goes away.

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Re: When will I get the Marshmallow update 6.0.1 on my s5
micheldavies
Enthusiast - Level 2
‎06-08-2016 05:54 PM

No I haven't the only thing I did was update it then the problem showed up

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Re: When will I get the Marshmallow update 6.0.1 on my s5
micheldavies
Enthusiast - Level 2
‎06-08-2016 05:55 PM

Increasing the brightness works but when I'm in a dark room I find it too bright .......turning up the brightness also helps to reduce battery percentage faster so I don't like doing it

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Re: When will I get the Marshmallow update 6.0.1 on my s5
vzw_customer_support
Customer Service Rep
‎06-10-2016 06:12 PM

Having a device functioning at it’s best without the screen acting that way is important, micheldavies. Let me continue to assist you with getting your device working properly. Does your device have any physical or moisture damage? Are you using any 3rd party apps that can control your screen when being used?


EdwinW_VZW
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Re: When will I get the Marshmallow update 6.0.1 on my s5
micheldavies
Enthusiast - Level 2
‎06-10-2016 06:20 PM

Nope,no physical or moisture damage and I haven't downloaded any 3rd party app to control my brightness

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Re: When will I get the Marshmallow update 6.0.1 on my s5
vzw_customer_support
Customer Service Rep
‎06-12-2016 06:33 PM

Micheldavies, thanks for keeping us posted on this and we are not giving up until we get this resolved. Let's continue, please place the device in Safe Mode and test the screen brightness settings for us. http://vz.to/1Fa63p0 Please keep us posted.



GersonG_VZW
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