Re: Whenever I receive a MMS my Samsung S4 lags a lot! Help!
Ineiman
Enthusiast - Level 2

The answer to the first question is yes, and this effected nothing.

Connected to wifi or data makes no difference, wether wifi is on or not,

and as previously stated I never turn my cellular data off. And I have

4.78GB of available space on my device and 3.66GB available on my SD card.

On Sat Feb 14 2015 at 4:05:41 PM Verizon Wireless Customer Support <

0 Likes
Re: Whenever I receive a MMS my Samsung S4 lags a lot! Help!
vzw_customer_support
Customer Service Rep

Ineiman,

Thank you for your response. We have not given up yet. Do you still have issues with the lag on downloading the picture messages when you remove the SD card?

LindseyT_VZW

Follow us on Twitter @VZWSupport

0 Likes
Re: Whenever I receive a MMS my Samsung S4 lags a lot! Help!
Ineiman
Enthusiast - Level 2

Yes. There is still at least a 5 minute lag and then ten minutes when I

can't respond to anything.

On Mon, Feb 16, 2015, 3:02 PM Verizon Wireless Customer Support <

0 Likes
Re: Whenever I receive a MMS my Samsung S4 lags a lot! Help!
vzw_customer_support
Customer Service Rep

Your patience has been amazing on this matter Ineiman! We want to make sure that we do all that we can to get the slow MMS resolved for you. May I ask how much available device memory do you have? Does the internet respond/react slowly when browsing the web without wifi? Also, how many bars of signal do you have when you are experiencing this issue? As you share the details then we can continue to investigate.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Whenever I receive a MMS my Samsung S4 lags a lot! Help!
Ineiman
Enthusiast - Level 2

Memory was answered in an earlier reply. No there is no issue while

browsing the Internet without wifi, or with it. I usually have full bars

where I live, rarely have less than four on 4G LTE , although this problem

happens no matter what. Any message that I receive that is an MMS takes

forever to download and it makes having import conversations hard because

it stalls my phone and I can't respond to ANYONE for at least 5 minutes

after the MMS finally downloads.

On Thu, Feb 19, 2015, 7:52 AM Verizon Wireless Customer Support <

0 Likes
Re: Whenever I receive a MMS my Samsung S4 lags a lot! Help!
vzw_customer_support
Customer Service Rep

Ineiman,

Thanks again for all of your information.  We definitely want to find resolution for you.  To confirm have you been attempting to send/receive MMS messages to multiple users and devices?  Can you please test in safe mode with the native application?  http://vz.to/1l9iig4


TrevorC_VZW

Follow us on Twitter @VZWSupport

0 Likes
Re: Whenever I receive a MMS my Samsung S4 lags a lot! Help!
Ineiman
Enthusiast - Level 2

Yes to confirm again this happens whenever I receive a MMS! I have tested

it with every application in safe mode and any other mode. Nothing

suggested has made any improvement.

On Thu, Feb 19, 2015, 10:17 PM Verizon Wireless Customer Support <

0 Likes
Re: Whenever I receive a MMS my Samsung S4 lags a lot! Help!
vzw_customer_support
Customer Service Rep

Ineiman,

That's way too often! We want to get your phone running smoothly again. Let's try turning the phone off, removing the SIM card, http://vz.to/1ExlM0J and then put the SIM back in and turn the phone back on.

AndrewT_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Whenever I receive a MMS my Samsung S4 lags a lot! Help!
Ineiman
Enthusiast - Level 2

Did not help.

On Fri Feb 20 2015 at 8:15:44 AM Verizon Wireless Customer Support <

0 Likes
Re: Whenever I receive a MMS my Samsung S4 lags a lot! Help!
vzw_customer_support
Customer Service Rep

Ineiman,

Thanks for trying that! Let's also try resetting the default text messaging app. http://vz.to/1zbnWi7 That won't delete any texts, just reset app settings.

AndrewT_VZW
Follow us on Twitter @VZWSupport

0 Likes