An Accepted Solution is available for this post. Jump to solution.
Why Hasn't My S7 Had An Update Since February?
AJAZ975
Newbie
‎05-22-2017 07:13 AM

My S7 has not updated since February. I can't find ANY way to get an update! I have officially gone insane trying. I give up. How do I update it manually? My kingdom for a link.

0 Likes
1 Solution

Correct answers
An Accepted Solution is available for this post. Jump to solution.
Re: Why Hasn't My S7 Had An Update Since February?
vzw_customer_support
Customer Service Rep
‎05-23-2017 05:34 AM

@ AJAZ975 we want you to have the latest and greatest software for your device. I'm here to help. Is your device connected to our network? Have you tried using the Software Upgrade Assistant https://www.verizonwireless.com/support/samsung-galaxy-s7-update/ (the link for Software Repair assistant about midway down the page)?

AdrienneP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

0 Likes
8 Replies
An Accepted Solution is available for this post. Jump to solution.
Re: Why Hasn't My S7 Had An Update Since February?
jrh4054
Specialist - Level 3
‎05-22-2017 12:42 PM

Go to Settings>System updates.  The next screen will either say your phone is up to date, or have a link to install the latest available update.

An Accepted Solution is available for this post. Jump to solution.
Re: Why Hasn't My S7 Had An Update Since February?
AJAZ975
Newbie
‎05-22-2017 05:06 PM

My problem is that it says my phone is up to date, even though it is not,

and there is no subsequent link. Hence, I have no way to access an update.

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Why Hasn't My S7 Had An Update Since February?
jrh4054
Specialist - Level 3
‎05-23-2017 05:03 AM

How do you know your phone isn't up to date?  The latest update is NRD90M.G930VVRU4BQC5.  Is this what you have? 

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Why Hasn't My S7 Had An Update Since February?
AJAZ975
Newbie
‎05-23-2017 05:08 AM

No, I do not.

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Why Hasn't My S7 Had An Update Since February?
jrh4054
Specialist - Level 3
‎05-23-2017 05:17 AM

You need to call VZW customer service or contact them through Tech Coach.

An Accepted Solution is available for this post. Jump to solution.
Re: Why Hasn't My S7 Had An Update Since February?
vzw_customer_support
Customer Service Rep
‎05-23-2017 05:34 AM

@ AJAZ975 we want you to have the latest and greatest software for your device. I'm here to help. Is your device connected to our network? Have you tried using the Software Upgrade Assistant https://www.verizonwireless.com/support/samsung-galaxy-s7-update/ (the link for Software Repair assistant about midway down the page)?

AdrienneP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Why Hasn't My S7 Had An Update Since February?
AJAZ975
Newbie
‎05-23-2017 05:50 AM

Ugh. Yikes. Thank you

On May 23, 2017 5:34 AM, "vzw_customer_support" <forums@verizonwireless.com>

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Why Hasn't My S7 Had An Update Since February?
vzw_customer_support
Customer Service Rep
‎05-25-2017 06:00 AM

You're so very welcome, AJAZ975. I really appreciate all your efforts to get your software updated. Were you able to successfully get the update with the Software Upgrade Assistant?

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes