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My S7 has not updated since February. I can't find ANY way to get an update! I have officially gone insane trying. I give up. How do I update it manually? My kingdom for a link.
Solved! Go to Correct Answer
Correct answers
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@ AJAZ975 we want you to have the latest and greatest software for your device. I'm here to help. Is your device connected to our network? Have you tried using the Software Upgrade Assistant https://www.verizonwireless.com/support/samsung-galaxy-s7-update/ (the link for Software Repair assistant about midway down the page)?
AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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Go to Settings>System updates. The next screen will either say your phone is up to date, or have a link to install the latest available update.
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My problem is that it says my phone is up to date, even though it is not,
and there is no subsequent link. Hence, I have no way to access an update.
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How do you know your phone isn't up to date? The latest update is NRD90M.G930VVRU4BQC5. Is this what you have?
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No, I do not.
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You need to call VZW customer service or contact them through Tech Coach.
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@ AJAZ975 we want you to have the latest and greatest software for your device. I'm here to help. Is your device connected to our network? Have you tried using the Software Upgrade Assistant https://www.verizonwireless.com/support/samsung-galaxy-s7-update/ (the link for Software Repair assistant about midway down the page)?
AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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Ugh. Yikes. Thank you
On May 23, 2017 5:34 AM, "vzw_customer_support" <forums@verizonwireless.com>
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You're so very welcome, AJAZ975. I really appreciate all your efforts to get your software updated. Were you able to successfully get the update with the Software Upgrade Assistant?
JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!