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Why Is Visual Voicemail Not Working On My Samsung 6 Edge?
blkbearno
Member

Visual voicemail has stopped working. Stop error indicates "Unfortunately, Voice Mail has stopped."  Retail store Rebooted into safe mode, seems to stop but when starting normally, the error starts again.  Problem began after last update 5 days ago.

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Re: samsung 6 edge visual voicemail stopped working
Lipps_123
Member

A Verizon CSR helped me fix this problem, I have a Galaxy Note 5, but I think the fix should be the same.

Here's what you do:

1. Go to Settings

2. Applications

3. Application Manager

4. Find the "Voice Mail" app on the list, open it

5. Click on "Storage"

6. Click on "Clear Data"

This did a 'reset' on my app and it's now functioning correctly.  Hope this helps!

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Re: samsung 6 edge visual voicemail stopped working
ANUPAR32
Member

Having the same exact issue.  Have you figured out a fix?

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Re: samsung 6 edge visual voicemail stopped working
vzw_customer_support
Customer Support

I'm sorry to learn that your voice mail is encountering some issues after updating your operating system software, blkbearno. Sound like the software update did not install correctly. Please visit this link for steps to run the software repair assistant: https://www.verizonwireless.com/support/samsung-update-repair-assistant/?lid=sayt&sayt=samsung%20rep...

AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: samsung 6 edge visual voicemail stopped working
NeilKeyWest
Member

Exact same issue with me.  Not happy paying for a service I can't use. 

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Re: samsung 6 edge visual voicemail stopped working
Lipps_123
Member

A Verizon CSR helped me fix this problem, I have a Galaxy Note 5, but I think the fix should be the same.

Here's what you do:

1. Go to Settings

2. Applications

3. Application Manager

4. Find the "Voice Mail" app on the list, open it

5. Click on "Storage"

6. Click on "Clear Data"

This did a 'reset' on my app and it's now functioning correctly.  Hope this helps!

Re: samsung 6 edge visual voicemail stopped working
ANUPAR32
Member

Lipps, youre the man (or woman)!

Totally fixed the issue.

Now the question is, why did Verizon Wireless customer service try to send me to a software repair assistant via the link above when there was a 2 second fix???

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Re: samsung 6 edge visual voicemail stopped working
NeilKeyWest
Member

Worked for me as well.  Much better than running the fix it app from Verizon.  THANK YOU!!!

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Re: samsung 6 edge visual voicemail stopped working
FLOTRA46
Member

this worked for me for a few minutes and then it goes back to the problem.  It even fails when I don't use any other apps.  the screen goes into rest mode and when I press the button voice mail stops working again. 

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Re: samsung 6 edge visual voicemail stopped working
dleo57
Member

Clearing the cache in my voicemail app worked on my s21 5g. Settings, apps, voicemail, clear cache...   

Thank you!

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Re: samsung 6 edge visual voicemail stopped working
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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