The Nougat S7 update has messed up my calendar notifications. Before the upgrade, a calendar notification would remain in my notifications bar until I dismissed it. Now with the update, the notifications are disappearing at the end of the duration even if I don't dismiss them! What's the fix? Sometimes I can't acknowledge a reminder event and if it disappears it's pointless to set calendar reminders.
Solved! Go to Correct Answer
This is only for notifications keeping screen lit. Hopefully there will be a solution for the OP.
I should also mention, when I called verizon they told me no one else has reported this issue which I find hard to believe. My wife's S7 has the same issue as well.
Below is the response from Samsung which still did nothing to fix the issue (shocking I know, even though they said they were positive it would fix the issue). Someone needs to fix the Nougat code. Calendar reminders are essentially useless right now if they are going to disappear before I can even get a chance to acknowledge them.
Thank you for taking the time to contact us at Samsung Technical Support.
It must be disappointing for you as the Calendar notifications are being dismissed automatically from the notification panel after the end time post update.
Thank you for bringing to our notice that SM-G930V model number is not available in the email drop down.
Please perform the below steps and check if the issue gets resolved.
1. Press and hold the power button and the volume down button simultaneously for approximately 7 seconds till the phone reboots. This will refresh the internal circuit of the phone.
2. Try resetting the Calendar app from Application Manager. These steps will not erase any data off the phone.
a. Tap on Settings.
b. Tap on Apps.
c. Tap on 3 vertical dots/More > Show system apps.
d. Tap on Calendar > Storage.
e. Tap on clear cache and clear data.
4. It may be necessary to boot your phone in Safe Mode to check whether or not added applications are causing problems with the phone. Safe Mode will load only basic system software. Please follow the below instructions to boot the phone into Safe Mode.
a. Power the phone OFF.
b. Press and hold the Power key.
c. When the phone vibrates; release the Power key and immediately hold down the Volume Down key
d. Keep pressing the Volume down key until the phone boots up completely.
e. If successful, Safe Mode will appear on the phone screen in the bottom left corner.
With Safe mode enabled, test the phone functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed/updated apps should be uninstalled.
a. From any Home screen, tap the Apps icon.
b. Tap Settings.
c. Tap Applications.
d. Tap Application manager.
e. Tap the desired application.
f. Tap Uninstall.
g. Tap Uninstall again to confirm.
To turn OFF Safe Mode, restart the phone. If necessary, turn OFF and turn ON.
5. If the issue isn’t fixed, perform a Factory Reset on your phone. Factory reset steps will completely reset the phone, deleting ALL settings and all data on the phone (including phonebook entries, pictures, games, and messages). Please back up the phone data by following the below steps.
Please install the Smart switch application on your PC and connect your phone using USB cable to transfer the data.
Direct Download for PC:
Steps to backup data to the PC:
1. Connect your Samsung phone to your computer using a USB cable.
2. On the Smart Switch screen, click MORE.
3. Click Preferences, and then select the Backup items tab.
4. Select the content types you would like to back up, and then click OK.
5. Click Backup on the main Smart Switch screen. It may take several minutes for the backup to be completed.
6. A screen appears, informing you that the backup is complete. Click Confirm.
Once the data is backed up, please perform a Factory Reset by referring to the below link.
I am positive that the issue should be resolved from the above steps. If the issue persists, please write back to us.
If you would wish to reply via email, please click on the "Click here" link shown below in the Content Feedback section at the bottom of the email where it states, "If you have additional inquiries related to your original email, please click here".
Should you desire additional assistance, we invite you to access the web-link http://www.samsung.com/us/support/contact to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.
For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport
Thank you for choosing Samsung products.
Thank you for providing all of those details, Illini4life. Adding reminders through the calendar is a great way to stay on top of your schedule, so I can see where a missed alert would make things confusing.
Thank you for taking the steps provided by Samsung. I'm sorry they didn't fix the issue as expected.
I want to make sure I'm fully understanding the issue so we can best lift up your concerns. You're referring to the reminders, such as On Time, 10 minutes before, etc? When exactly are these reminder notifications disappearing?
Follow us on Twitter @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
When the alert happens 10 min prior it pops in as hidden content. Doesn't
say what the appt is. Says slide for more info. Thats when it disappears.
You have to open up calendar to see what appt is.
On May 13, 2017 8:49 AM, "vzw_customer_support" <firstname.lastname@example.org>
Sounds more like you need to change your notification permissions to not hide content from the calendar application.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
To elaborate, I'm not referring to reminders. I am referring to calendar notifications. The "reminders" are based upon the google platform and I am not having issues with these, they are working just as they should. The "calendar notifications" are another story. Since I have my outlook account synced to my phone, all of my calendar events pull in. When one of those calendar notification events "start", I get the notification like I should. The problem arises when the calendar event duration reaches the "end" (i.e.if it's a 30 minute event that starts at 10am and ends at 1030am), the notification completely disappears. This never happened before the Nougat update and has never happened on any previous android phones I have had when syncing this outlook account.
Does anyone at vzw_customer_support have any additional comments? I have not received an additional response since 5/13. This issue drains my battery like crazy.