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Why are my calls going straight to voicemail?
noob
Member

one of my galaxys4 phones is sending all calls straight to voice mail I have verified that call rejection is off and call blocking is off on my verizon account. tried powering down and removing the sim card waited 10 min and rebooted and nothing changed is there a fix for this or do I need to take the phone to verizon store

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Re: calls going straight to voicemail
MiiHere
Leader

I would take the one that isn't actually ringing to the Verizon store and get a SIM card replacement. It sounds like it's not connecting to the network very well, especially if one of the phones is right next to it.

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Re: calls going straight to voicemail
MiiHere
Leader

Does it happen no matter where you are with your mobile phone? Can the other phone get a call while the other doesn't even if they are sitting next to each other?

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Re: calls going straight to voicemail
noob
Member

yes they are identical models on the same contract same location one receives calls the other everything goes straight to voicemail

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Re: calls going straight to voicemail
MiiHere
Leader

I would take the one that isn't actually ringing to the Verizon store and get a SIM card replacement. It sounds like it's not connecting to the network very well, especially if one of the phones is right next to it.

View solution in original post

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Re: calls going straight to voicemail
noob
Member

you were right on the money I was going to town anyway so I went by verizon store they checked it out and the sim card was bad thanks for the input

Re: calls going straight to voicemail
MiiHere
Leader

Excellent. Glad that helped.

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Re: calls going straight to voicemail
PRiffRaff
Member

Have 3rd SIM still sends to voicemail but wired don't because PO called at 6:00 am but 9:00 am didn't get

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Re: calls going straight to voicemail
vzw_customer_support
Customer Support

I can understand how important it is to get your Voicemails. WHen did this problem start? WHat model Galaxy device do you have? Are other services impacted (calls, text, or data)? - AlbertoR_VZW

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