Why are text notifications blocked from a single contact?

[PHOTOE1]

For one contact there is a speaker icon with an x by it, and I don't get notifications of incoming text from this contact (only this one contact.) Can't find how to fix the issue

[Ann154]

Which phone model do you have?

[PHOTOE1]

This is for the Samsung Galaxy s7

Thank you

[bearone21]

sounds like you have blocked them??

[Ann154]

Look under the blocking options in the Contact application.

[PHOTOE1]

The contact is not blocked. Her messages come through - I can read them. I'm just not notified - like I was previously - for this one contact only, by the notification sound.

[Ann154]

The notification on silent? Is the contact set to go straight to voicemail?

[PHOTOE1]

Notification is not on silent - all other contacts' texts have sound; just not from this one person, who has a speaker icon and an "x" next to her name. Contact is not blocked - I can read the texts when they are sent, just don't know when I receive a text from this one person as no sound signifies an incoming text.

[tikibar1 · Accepted solution]

Sounds like you're using Verizon Messages and have muted the conversation with that contact.  Open the text conversation, tap the three dots in the upper right-hand corner, then tap Unmute Conversation.

[PHOTOE1]

That was so easy! Thank you so much!