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Why are text notifications blocked from a single contact?
PHOTOE1
Member

For one contact there is a speaker icon with an x by it, and I don't get notifications of incoming text from this contact (only this one contact.) Can't find how to fix the issue

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Correct Answers
Re: Text notification blocked from single contact
tikibar1
MVP MVP
MVP

Sounds like you're using Verizon Messages and have muted the conversation with that contact.  Open the text conversation, tap the three dots in the upper right-hand corner, then tap Unmute Conversation.

View solution in original post

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Re: Text notification blocked from single contact
Ann154
Expert
Expert

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Text notification blocked from single contact
PHOTOE1
Member

This is for the Samsung Galaxy s7

Thank you

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Re: Text notification blocked from single contact
bearone21
Leader

sounds like you have blocked them??

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Re: Text notification blocked from single contact
Ann154
Expert
Expert

Look under the blocking options in the Contact application.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Text notification blocked from single contact
PHOTOE1
Member

The contact is not blocked. Her messages come through - I can read them. I'm just not notified - like I was previously - for this one contact only, by the notification sound.

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Re: Text notification blocked from single contact
Ann154
Expert
Expert

The notification on silent? Is the contact set to go straight to voicemail?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Text notification blocked from single contact
PHOTOE1
Member

Notification is not on silent - all other contacts' texts have sound; just not from this one person, who has a speaker icon and an "x" next to her name. Contact is not blocked - I can read the texts when they are sent, just don't know when I receive a text from this one person as no sound signifies an incoming text.

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Re: Text notification blocked from single contact
tikibar1
MVP MVP
MVP

Sounds like you're using Verizon Messages and have muted the conversation with that contact.  Open the text conversation, tap the three dots in the upper right-hand corner, then tap Unmute Conversation.

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Re: Text notification blocked from single contact
PHOTOE1
Member

That was so easy! Thank you so much!