Why can I no longer have apps store app data to SD card

[KMA-sparky]

I have a Galaxy s7 .

Recently i allowed the update to Nugat. Now several Factory apps don't work or are missing the ability to store data on the SD card.

Specifically the Visual voicemail app no longer lets you set where to store the saved voicemail files. So since the update all my 600 plus saved voicemail are missing. I cannot point the app to the SD card. So it won't see those saved voice mail messages. I cannot see the meta date the contact name , phone number , or text.

What gives .

So no one knows  about this.....

are you people kidding me.

[jrh4054]

Some apps can't be stored on the card.  I use an app called AppMgr III, which identifies apps that will go on the card and with it you can move them to the card.

[KMA-sparky]

Ok so this is how you folks sensor things.

I asked what I asked and I expect real answer not garbage.

Specifically the Visual voicemail app no longer lets you set where to store the saved voicemail files. So since the update all my 600 plus saved voicemail are missing. I cannot point the app to the SD card. So it won't see those saved voice mail messages. I cannot see the meta date the contact name , phone number , or text.

This needs to be fixed not swept under the rug. !!!!!!!!!

[stef7]

This is a peer-to-peer forum. People here may or may not encounter the issues you encounter, depending on how they use their devices. Therefore, realize, you may get absolutely no support for your particular issue here. Or you might.

You wrote:

Ok so this is how you folks sensor things.

I asked what I asked and I expect real answer not garbage.

That seems like pretty unfair criticism directed at another peer (i.e. customer) who relayed useful information, perhaps not specifically what you were seeking. If not directed to the previous respondent, it would be inappropriate to direct it to a VZW forum moderator that happens by... You want them to help you don't you?

This is not to say your report is not important. It is, and probably affects others. So hang in there.

Are your VoiceMail messages with this meta-data still available on your SD card? I'd back it up on a PC before you go experimenting. Yes, maybe they did change where the messages are stored. If it's a VZW app, they make the decision on how it works and if/how it's tested. Maybe you can track down the author and put in a report - call into support and ask if it could be directed to one of the VZW App / VVM developers?

[KMA-sparky]

[removed]

That seems like pretty unfair criticism directed at another peer (i.e. customer) who relayed useful information, perhaps not specifically what you were seeking. If not directed to the previous respondent, it would be inappropriate to direct it to a VZW forum moderator that happens by... You want them to help you don't you?

I say bummer . I am sure they can handle the comments.

This is not to say your report is not important. It is, and probably affects others. So hang in there.

It is very important. It appears VZW does not want to escalate this to someone who may help.

Are your VoiceMail messages with this meta-data still available on your SD card? I'd back it up on a PC before you go experimenting. Yes, maybe they did change where the messages are stored. If it's a VZW app, they make the decision on how it works and if/how it's tested. Maybe you can track down the author and put in a report - call into support and ask if it could be directed to one of the VZW App / VVM developers?

The problem is that there are some at VZW that are aware , however there is no path for them to get the issue to the developers so that it can be repaired. I have spent more than 10 hours on the phone with support. I have asked this to be escalated to top tier support. Then later to find out I had been fooled and was only talking to lower tier peons. This is [removed] service.  VZW blames Samsung , Samsung says not their issue.

So do you know how to get to the VZW. app dev team?

Lastly if is the objective to remove the ability to continue to use the SD card for app storage then that is a big problem for VZW. What that means to me and others is that VZW or Samsung wants to force upgrading to a new devices that has greater internal storage through maxing out the current devices limits on storage.

Well I got news for you folks at VZW. I gonna be making a continued stink about this. Either VZW fixes or buys me a new phone or both. This is theft of the consumer. This is fraud.

[removed] LONG TIME consumer. 30 years.

Content removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

[poidude]

Did you try copying (as a test) the audio (.amr) to the /VisualVoiceMail directory and metadata (.eml) to /VisualVoiceMail/metadata directory? That's where I see my data in INTERNAL STORAGE. I have VVM app version 10.0.13

[poidude]

For some reason, the Action dropdown on my previous response is giving me an error so I am adding this reply. I am using an S8+, not S7, which is why I mentioned the version number.

[KMA-sparky]

I have tried to copy , however it does not work. The app does not know what to do with them. Besides  and the most and biggest issue. I WILL CLOG UP THE INTERNAL STORAGE. !!!!!!!!

I SUPPOSE THAT IS THE PLAN , MAKE YOU BUY A NEW PHONE.

THANKS!