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Why can't I use find my mobile - samsung on any of my Samsung devices?
MARTEJ97
Member

I had forgotten my password to login to my Galaxy S8+. Running out of attempts i google unlock fixes for my device. I saw that Samsung has software called find my mobile. Yet I can't seem to enable it on my Galaxy S8+ or my TabS2. Luckily I was able to figure out my Passcode on my last attempt. Is find my mobile by Samsung a feature you turn off or do I need to locate it in a different area from where Samsung says it should be?

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Re: Why can't I use find my mobile - samsung on any of my Samsung devices?
bd94s10
Sr. Member

Find My Mobile is not available on all Samsung devices from Verizon. You can try this:

Try Android Device Manager app. It would be similar to what your looking for.

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Re: Why can't I use find my mobile - samsung on any of my Samsung devices?
bd94s10
Sr. Member

Find My Mobile is not available on all Samsung devices from Verizon. You can try this:

Try Android Device Manager app. It would be similar to what your looking for.

View solution in original post

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Re: Why can't I use find my mobile - samsung on any of my Samsung devices?
Ann154
Expert
Expert

Google changed the Android Device Manager to "Find My Phone" a few months ago.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why can't I use find my mobile - samsung on any of my Samsung devices?
bd94s10
Sr. Member

I can't seem to keep up. Samsung had Find My Mobile but not avail on every Samsung device and Google had Android Device Manager now changed to Find My Device. Good times.

Find My Device - Android Apps on Google Play

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Re: Why can't I use find my mobile - samsung on any of my Samsung devices?
bearone21
Leader

when you get this resolved, setup a rescue email in google!!

Re: Why can't I use find my mobile - samsung on any of my Samsung devices?
vzw_customer_support
Customer Support

Martej97, we understand the importance of ensuring you are able to access Find My Mobile to be able to manage and control your device remotely if it were missing. I can clarify this feature is not available on all devices. Find My Mobile is only on devices running Android 5.0 or less. For your Samsung S8 Plus, you would want to use Device Manager. For directions on how to use Device Manager click, http://bit.ly/2ljDCTY

 

 

Thank You,

MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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