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Why did my phone Factory Reset itself?
moxie4408
Member

I did not log in to open my phone and it did the very same factory reset. It was not due to failed log-in attempts. Thanks.

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Re: Why did my phone Factory Reset itself?
vzw_customer_support
Customer Support

We're here to help, moxie4408! What type of device do you have? When did it reset? How do you access your phone? 

 

~Baldo

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Re: Why did my phone Factory Reset itself?
vzw_customer_support
Customer Support

Thank you for these details, moxie4408. We are here for support and happy to help!

1. What is the make/model of your device? 
2. Was your device remotely accessed when the factory reset occurred? 

3. When did it reset (what date/time, roughly)? 

*Cheyenne

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Re: Why did my phone Factory Reset itself?
moxie4408
Member

I have a Samsung A20. I access it with a swipe, no pin, and this happened on May 9th. Everything was lost except a contact list I had from 10 years ago. Contacts entered within the last 4 or 5 years were not on the list.

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