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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why do I have a Pink vertical line on my S7 Edge?
cmsully7
Member

Recently a pink vertical line showed up on my Samsung Edge 7. I tried dead pixel programs but none worked. I went to my local Verizon store and it was like i was a criminal. Any way to fix this pink line problem.

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Re: Pink vertical line on Edge 7
Ann154
Community Leader
Community Leader

That is a hardware problem. You can either fix it or replace it. If the device is still under warranty, contact Samsung support directly to explore your warranty repair options including sending the phone to the manufacturer for repair.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Pink vertical line on Edge 7
Ann154
Community Leader
Community Leader

That is a hardware problem. You can either fix it or replace it. If the device is still under warranty, contact Samsung support directly to explore your warranty repair options including sending the phone to the manufacturer for repair.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Pink vertical line on Edge 7
vzw_customer_support
Customer Support

cmsully7, visiting a store should never leave you feeling like a criminal. We are sorry to hear that you are having issues with the phone screen. Let's take a closer look. Has the phone had any new apps games or software? Has it had a recent fall?

LorenB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Pink vertical line on Edge 7
dexman
Sr. Member

LorenB_VZW, pink lines on the S7 Edge's screen is a hardware issue. The unit will either need to be repaired or replaced.