Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Why do I keep geting low storage since the last update?
djmckinney
Member

Since the last software update i keep getting a notification telling me I am almost out of storage space. Free up some space. I have deleted apps, pictures, cleared cache, disabled apps that i do not use. I don't have anything on my phone actually less than before.

Labels (1)
0 Likes
Re: Why do I keep geting low storage since the last update?
kathy65793
Sr. Member

Have you cleared the cache partition on your phone?

Turn phone off

Then hold the power-volume up-home

The phone will go into recovery mode

Then use the volume down to highlight clear cache partition Press power

Then volume down to say yes and press power again

The phone will then reboot in recovery mode then press power to reboot the phone

This will clear out all the old files that are left behind after an update

It will not change any of your settings on the phone

This partition is like a hard drive on a computer and holds all the old files

that your phone doesn't need anymore and some of these files can cause

conflicts with the new files but it is safe to clear this out after you get an update

0 Likes
Re: Why do I keep geting low storage since the last update?
vzw_customer_support
Customer Support

I apologize for any frustration and for the issue with the storage being low on your device after the software update, djmckinney. I appreciate your efforts and let me continue to assist you with this problem. Do you have a Memory card in your device? How much storage space do you have on your device? Here's a link to help you check https://vz.to/2qddxIk and please know what you find.

 

EdW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes