Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Why does my Samsung Galaxy S4 not receive the first group text in a conversation?
JRinPCB
Member

 it’s not always the first text, but it usually is. Sometimes it’s in the middle of a group message. The only thing I’ve been able to figure out as to the cause was me switching carriers and phones. I’ve had T-Mobile, and Verizon,  Android and Iphone. The problem started years ago with a different phone and carrier and has continued to my current iPhone and Verizon plan. The technicians over the phone at Verizon and the store in my town were not able to come up with a reason for this. So if you did eventually find a solution please let me know. I was going to change mobile phone numbers to see if that fixed the problem

0 Likes
Re: Why does my Samsung Galaxy S4 not receive the first group text in a conversation?
vzw_customer_support
Customer Support

Hello, @JRinPCB,. We are very sorry to hear about this continuing issue with group text messaging on your device. We certainly want to assist with making sure that this is resolved in the end. We understand that you mentioned that this issue started years ago on another device. Can you please share the name to the make and model of the device that this issue originated on? 

-Brett

0 Likes
Re: Why does my Samsung Galaxy S4 not receive the first group text in a conversation?
vzw_customer_support
Customer Support

Thank you for sharing the experience and devices you had. We would like to troubleshoot with you to find a solution now. We want you to get all of your messages.

Please tell me, are there any updates needed on your device? Have you run a device health check yet? https://www.verizon.com/support/knowledge-base-206364/

-Carter

0 Likes