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Why does my phone randomly changes to mute and have ads appearing?
OHARMIS1
Member

Recently did system upgrade on my S6 and since then, the phone sound setting randomly changes to mute and ads are appearing on my lock screen.  How can I fix these issues?

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Re: Why does my phone randomly changes to mute and have ads appearing?
vzw_customer_support
Customer Support

No one ever likes seeing advertisements on their lock screen including me Oharmis1. I am sure we will figure out what is going on with your phone going on mute as well. We will work on one issue at a time. What app are you using when the phone goes into (phone, music video, etc.)mute? Has the device experienced any physical or moisture damage? Please perform a health http://spr.ly/6589D1aZd check and let me know the results.

AmberF_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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