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Why don't my backup app username and password match?
2muchw0rk
Member

I have a Samsung S4. I installed the VZBackup App, but it's not accepting my user name and password. I have uninstalled, rebooted and re-installed the app but nothing changes. Any suggestions?

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Re: back up app user name and password do not match
vzw_customer_support
Customer Support

2muchw0rk,
Let's look further into to this in effort to get this resolved! Are you entering your My Verizon online credentials? Please try signing in here http://bit.ly/xB4iTc with the same credentials you are entering and advise if succesful. If not, try resetting your password here http://vz.to/1eZVeYb Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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Re: back up app user name and password do not match
vzw_customer_support
Customer Support

2muchw0rk,
Let's look further into to this in effort to get this resolved! Are you entering your My Verizon online credentials? Please try signing in here http://bit.ly/xB4iTc with the same credentials you are entering and advise if succesful. If not, try resetting your password here http://vz.to/1eZVeYb Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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