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Why don't the wifi turn on
Psteelone6
Member

When I turn the wifi on it never turns on and shows me the list of wifi's available

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Re: Why don't the wifi turn on
kathy65793
Sr. Member

Has this just started? Have you tried to go into Settings-backup and

reset then go to reset network settings. If you had passwords in there

you will have to put them back. Is this happening on your home wifi

or is this happening everywhere?

Also are you using the security app on your phone?

If you are this maybe blocking your phone from connecting

to wifi.

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Re: Why don't the wifi turn on
vzw_customer_support
Customer Support

Being able to connect to Wi-Fi is an important part of managing your data usage, Psteelone6. Kathy65793 did ask some great questions, and we wanted to expand upon those so that we can help get this fixed. Was there any changes with your phone before this started? Have you been able to connect to your home Wi-Fi previously? What happens if you try to connect a different device to your home Wi-Fi? What happens if you try a different Wi-Fi network?

JosephE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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