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Why have some of my messages on my S9 disappeared?
CHEGRA44
Member

I noticed about three days ago some of my messages have randomly disappeared.  I think it might be by contact.

Labels (1)
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Re: Why have some of my messages on my S9 disappeared?
vzw_customer_support
Customer Support

CHEGRA44, 

Keeping your messages is important. Help is here. Which messaging app are you using? What patterns have you noticed?

KatiM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why have some of my messages on my S9 disappeared?
CHEGRA44
Member

Thanks for reaching out. The app is called messages version 5.0.00.136.

The only pattern is that with certain contacts all their messages were

completely removed. So either I lost all the messages from certain contacts

while other contacts were not disturbed.

On Mon, Apr 30, 2018 at 9:52 AM, vzw_customer_support <

Re: Why have some of my messages on my S9 disappeared?
vzw_customer_support
Customer Support

CHEGRA44, this is definitely not the Messaging experience we want you to have.

 

Have you noticed a pattern with the contacts whose messages were removed? Do you happen to know if the contacts are Android or Apple users? And did you make any changes to your device in between noticing the messages disappearing?

 

Colin H_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!