Why is my S5 not eligible for insurance?

[LTVC]

Have two phone with the  $11/month protection plan and trying to add my S5 but says not eligible. Why? It has a cracked screen but I would only use it for total loss with the $150 deductible

[bearone21]

it's 2 years old.

[vzw_customer_support · Accepted solution]

Hey, LTVC. We understand the importance of protecting your smartphone. You can add insurance to a phone at any time, as long as it in during open enrollment or 30 from the day of activation. However, adding insurance to a phone with existing damage is considered insurance fraud, and we are not able to do such a thing. You can get the phone repaired through the manufacturer and then apply for insurance coverage.

MarcusS_VZW
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