Why is my email sync turned off?

[WTARCHER1]

How do I turn on email sync?  I am unable  to get any emails on my Samsung S5 smartphone.

thanks.

[tikibar1]

Pull down the notification shade with two fingers and ensure that Sync is on.

Settings > Accounts > Email > tap the e-mail account > ensure Sync is turned on.

[WTARCHER1]

My sync is on.  I don't see an email in my accounts which I  have had since I  started using this phone.

Thanks for your help. Still not connecting .

[tikibar1]

Samsung phones sometimes drop e-mail sync for whatever reason; you may have to remove the account and set it back up.

[WTARCHER1]

I will try to open another account.

Thanks for the info.

Sent from my Verizon 4G LTE smartphone

[Ann154]

You don't need to create a new email account. You should remove the existing email account from the phone and then add it back again.

[vzw_customer_support · Accepted solution]

What was stated in this thread is correct. You can remove the account by going into your Settings > Accounts and removing from this menu. Once it is removed, you would need to add it again and it should be able to sync. If you are still having issues with this, please let us know and we will continue to work with you.

JoshuaT_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[WTARCHER1]

I was able to  get email sync turned on.

thanks for your help.