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Re: Why is the MMS getting overloaded on my Galaxy S8+?
TranceGoD
Member

Dear support,

Multiple threads discussions and questions have already been raised about this major issue.  Please do not act as if you are not aware of this and this is the first reported incident.  Just to outline the issue yet another time the problem is with MMS (group text) only.  This has been reported from multiple Android devices ranging from Galaxy 8, 9, and now Note 8 (myself).  When a group text is selected and multiple recipients are selected the texts will get stuck.  For example when I send a text reply in a discussion my message will get stuck with a sending and everything will freeze.  I will at this point not be able to send or receive any message within that group text.  I can text any individual from that group just fine one on one.  No issues when texting a single individual.  But, time and time again messages will get stuck when sending.  Airplane mode on and off does not help,  switching message apps does not help, and not even factory reset helps as I've done all 3 with zero success.  The only way issue clears is after about 5-10 minutes all backed up messages start coming in one after another.  You can only imagine how many messages can repopulate at once if you are heavy group text.  So in these cases like many we will get one message after another back, to back. to back. 

Now another discussion notes that this is a firmware issue and Verizon is working on it.  So what's the actual truth?  Is Verizon aware of this issue?  Are you really working on it?  Or should we all switch to another provider who does not have this major issue?

PS Issue was noticed I want to say early this year and until now I been trying multiple fixes with no success.  Please reply back with actual answer and report of what's being done to fix this.

Re: Why is the MMS getting overloaded on my Galaxy S8+?
vzw_customer_support
Customer Support

TranceGoD, 

 

We understand this must be frustrating for you. Group messages are a great way to communicate. We have lifted this issue up and are working with the software developers and the manufacturer to determine the root cause. We do have a lot of examples, but I assure you this does not happen to every user. It is difficult to narrow down the root cause. I have the S9 myself and do not run into this issue. Is your software up to date for both the applications and the device? We will follow up on any forums once we determine a fix for this issue.

 

Jenelle_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why is the MMS getting overloaded on my Galaxy S8+?
TranceGoD
Member

Multiple people effected have been patiently waiting for this fix for months now.  I'm still having this same issue as I type this.  I have a group message and now it froze and I can't send or receive anything. To say this whole ordeal has been very disappointing and frustrating is an understatement.

Re: Why is the MMS getting overloaded on my Galaxy S8+?
vzw_customer_support
Customer Support

Having messages get stuck is exasperating, TranceGoD. We definitely want to get to the bottom of what's causing this delay, and keep you in the Verizon family. In order to provide the best details to both the software developer and the manufacturer, we do have some questions to gather the necessary details. What software version is on your device? https://www.verizonwireless.com/support/knowledge-base-214471/

 

As you also indicated that changing messaging applications didn't help, which applications did you use (i.e. default app, messages +, third party app, etc.)? Were those applications up to date as well? This can be checked by going to Google Play, choosing My Apps, then checking for updates.

 

Lynn_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why is the MMS getting overloaded on my Galaxy S8+?
PATFER70
Member

I am really glad I found this thread.  I thought it was just my local service and I've been struggling to resolve this issue for a year.  The previous posters nailed the issue exactly. 

At least the community was able to figure out that (a) clearly this is a Verizon software issue and not my phone (S9+) and (b) the pre-canned support group is going to do nothing to help us.  I've been trying to start and restart my system until it worked but, like the previous commenters mentioned, you just need to wait 15 minutes to an hour for a flood of out-of-order texts to come through.

Small consolation but now I know what to expect both from my texts and Verizon.  I'll continue to monitor this thread to see if anything ever gets fixed.

Re: Why is the MMS getting overloaded on my Galaxy S8+?
jonathanc_vzw
Verizon Employee

PATFER70, we rely on text heavily these days, so providing a resolution to these concerns is important. A year is far to long to wait for a solution. This problem is certainly under investigation and we hope to have a full resolution soon. We truly apologize for the delays, but we hope this information is beneficial.

DavidC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why is the MMS getting overloaded on my Galaxy S8+?
TFinucs21
Member

This thread perfectly describes the issue I'm also having. I have been having this issue for years with multiple galaxy phones and have tried every app and every trouble shooting method out there. Based on reading through the previous thread, this issue was escalated back in August and it doesn't seem there has been any movement. To say I am extremely frustrated with Verizon at this point is an understatement given that textra was able to find the code that is creating the issue and Verizon has yet to fix it is. Knowing that other carriers are not having this issue might be the solution at this point.

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Re: Why is the MMS getting overloaded on my Galaxy S8+?
aarons44
Member

So glad I found this thread and the original one. This issue has been driving me crazy. My wife just got a new Galaxy S9, and this issue happens to her all the time with group MMS texts that come in rapid succession. I've tried several messaging apps to confirm that it's not an app issue. She previously had an S7 and an S8, and this issue never occurred. It occurs every time with the S9. The only way to get it to properly receive rapid MMS messages is to put it in airplane mode and use WiFi calling. Then they come perfectly. I still have her S8. I am going to compare the settings between the two devices. I have a hunch it's an issue with WiFi calling. I don't think I enabled it on her S8 because it had good reception. I enabled it on the S9 because "why not?" I'm wondering if something is going flaky with WiFi calling when cellular network is still enabled as well.

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Re: Why is the MMS getting overloaded on my Galaxy S8+?
PATFER70
Member

Oh my God, thank you aarons44.  I've been having this issue for years and Verizon has never solved my problem.  Your work around worked the first time.  Thank you for solving a problem that Verizon never bothered, in over three years, to even try fixing.

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Re: Why is the MMS getting overloaded on my Galaxy S8+?
jrh4054
Sr. Member

[removed] Users must rely on each other to solve phone problems.  aarons44, you found a work around for the problem but there is still no answer for what caused it.

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