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Why is there's a lag when talking to certain people?
TMBLWDS1
Member

There's a lag in the conversation with certain people and we end up talking over each other.

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Re: Why is there's a lag when talking to certain people ?
jav6
MVP
MVP

Have you tried to determine what make/model phones or network those problematic people are using? 

...Just another VZW customer...trying to offer some assistance...
Re: Why is there's a lag when talking to certain people?
Ann154
Expert
Expert

Are you using HD Voice or not?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Why is there's a lag when talking to certain people?
vzw_customer_support
Customer Support

That is indeed some strange in-call behavior, TMBLWDS1. Jav6 and Ann154 did ask some great questions to help narrow down the root cause of this issue. Let’s keep working together to figure this out. When did this issue first start happening? Does this happen on all phone calls, or only with specific contacts? What zip code are you located in? Was there any changes with your device prior to this issue starting?

JosephE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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