Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Why my camera stopped working after upgrade?

Why my camera stopped working after upgrade?

Labels (1)
Re: Why my camera stopped working after upgrade?
Customer Support

Sharonlashay, making sure your camera is working properly on your device is a priority. Allow us the opportunity to further investigate the details of your concern. Just to clarify, your device camera stopped working after the recent software update? Or did you just upgrade to a new device and the camera never worked?  Can you please share more details on how the camera is not working (camera app will not open, blank screen)? Also, is there any physical or liquid damage to your device


Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!