Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why update GS7/Edge before fixing?
DOGBODYSPEAKS
Member

Why was Nougat pushed out to Samsung GS7/Edge phones when the app lagging, freezing, and restarting discovered by those who received the update on the device over six months ago were obviously not fixed? I was looking forward to Nougat but it has effectively ruined my phone. As recommended on Android forums I did change Performance from Optimized to High Performance, and Power Saver was already off, but I am not turning WiFi off since I use it all the time and I shouldn't have to with a $750 phone and $52/mo payment to Verizon for one line. Apps still lag/freeze/restart.

Labels (1)
0 Likes
Re: Why update GS7/Edge before fixing?
vzw_customer_support
Customer Support

DOGBODYSPEAKS,

I'm sorry to hear about your software update experience. We always want it to work like it's desinged. I am currently not finding any known issues for the new software to cause the Galaxy S7/Edge to malfunction with applications. Not worry, I'll be happy to help and look into this for you. Which specific applications are lagging, freezing and restarting? Are you getting an error message?

RyanC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: Why update GS7/Edge before fixing?
DOGBODYSPEAKS
Member

The apps that restart constantly are:

Google Chrome

Facebook

Facebook Messenger

Words With Friends

Word Streak With Friends

Twitter

Instagram

Messages

Is there a way to go back to the previous version of Android?

Adam

On Tue, Oct 10, 2017 at 11:36 AM, vzw_customer_support <

Re: Why update GS7/Edge before fixing?
Ann154
Community Leader
Community Leader

DOGBODYSPEAKS wrote:

Is there a way to go back to the previous version of Android?

No.

Have you tried a system cache clear through the recovery menu?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Why update GS7/Edge before fixing?
jrh4054
Sr. Member

Unfortunately, there is no way to go back to the previous OS.  Your experience with updating to Nougat, along with thousands of others who had problems, is the reason I still haven't done the update.

Re: Why update GS7/Edge before fixing?
vzw_customer_support
Customer Support

Dogbodys, Having the latest available software on your phone is important. Once the software has been updated, there's no option to revert back to the previous version.

 

TrinetteW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: Why update GS7/Edge before fixing?
DOGBODYSPEAKS
Member

Yes, I did that when I first researched the issue. And I did it again two

days ago just in case...didn't work, apps continue to (most often) go to

black then come back after around 5 seconds or (less often) restarting

altogether. And I have determined it occurs when I am imputing data -

writing a Comment on Facebook, moving letters around on Words With Friends,

etc. - rather than just scrolling. I also uninstalled the screen saver app

I was using, just in case it wasn't designed and/or updated for Nougat and

was using to much of the device's graphics resources, but it didn't help. I

updated all apps and it didn't help. Please advise.

Re: Why update GS7/Edge before fixing?
jrh4054
Sr. Member

Your are experiencing the kinds of difficulties and frustrations system updates often cause.  As I have often said here, this is why I still haven't done the Nougat update.

Re: Why update GS7/Edge before fixing?
DOGBODYSPEAKS
Member

I didn't even realize it was the upgrade to Nougat, get enough system

updates between Verizon and Android to not pay too close attention and was

in the middle of something (durrrr). I usually wait a month or so for kinks

to be worked out when new Android version is released, this time it got me.

UGGGGHHH

Re: Why update GS7/Edge before fixing?
JenWoo3
Member

I am experiencing the same issues with my s7. Any resolution? My phone is difficult to use right now.

0 Likes